Return, Cancellation & Refund Policy

Swanand Pathology

At Swanand Pathology, we strive to deliver high-quality diagnostic and healthcare services. This Return, Cancellation & Refund Policy explains how cancellations, returns, and refunds are handled for services booked through our website or mobile application.

Due to the nature of medical and diagnostic services, returns and refunds are subject to specific conditions as explained below.

1. Applicability of This Policy

This policy applies to:

Diagnostic lab tests
Health check-up packages
Home sample collection services
Doctor and lab appointments
Payments made online through Swanand Pathology

2. Cancellation of Lab Tests & Health Packages

2.1 Cancellation Before Sample Collection

You may cancel your booking before sample collection through the app, website, or by contacting customer support.

Refund:

100% refund of the amount paid
Payment gateway or convenience charges (if any) may be non-refundable

2.2 Cancellation After Sample Collection

Once a sample has been collected:

The test process begins immediately
Lab resources, consumables, and professional services are utilized

Therefore, cancellations are not permitted and no refunds will be issued. This is standard practice across diagnostic and pathology platforms.

3. Refunds for Tests Not Conducted

You may be eligible for a full or partial refund if:

Sample could not be processed due to technical reasons
Sample was damaged, contaminated, or insufficient
Home sample collection was missed by our team
Service was cancelled by Swanand Pathology for operational reasons

In such cases, we may offer a full refund or a free re-collection of the sample.

4. Incorrect or Failed Service

Refunds may be considered if:

An incorrect test was conducted due to our error
Duplicate payment was made
Test could not be completed due to internal system or lab issues

Each request will be reviewed on a case-by-case basis.

5. No Refund Scenarios

Refunds will not be provided in the following cases:

Cancellation requested after sample collection
Change of mind by the user
Incorrect test selection by the user
User unavailable during scheduled collection
Correct reports generated and delivered
Delay caused due to incorrect patient details

6. Doctor & Lab Appointment Refunds

Appointments booked through Swanand Pathology can be cancelled only within the time window specified during booking and are subject to the doctor’s or lab’s individual cancellation policy.

If cancellation is allowed, refunds will be processed after deducting applicable platform or convenience charges. Missed or late-cancelled appointments are non-refundable.

7. Partial Refunds

Partial refunds may apply when:

Only some tests from a package are completed
Promotional discounts or bundled offers were applied
Services are partially availed

Refunds will be calculated proportionately at Swanand Pathology’s discretion.

8. Refund Processing Timeline

Refund Method

Refunds will be credited to the original payment method used at the time of booking (UPI, debit/credit card, wallet, or net banking).

Timeline

Refund initiation: within 3–5 working days after approval
Credit completion: within 5–10 working days, depending on the bank or payment provider

9. How to Request a Refund

To request a refund, please contact us with:

Order ID
Registered mobile number or email
Reason for cancellation or refund request

📧 Email: support@swanandpathology.com
📞 Phone: +91-XXXXXXXXXX

10. Policy Modifications

Swanand Pathology reserves the right to modify this policy at any time. Any changes will be updated on our website or application with a revised “Last Updated” date.

11. Contact & Grievance Redressal

For refund-related concerns or grievances:

Customer Support / Grievance Officer
Swanand Pathology
📧 Email: support@swanandpathology.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: Unit No. 1, 101/102, Parth Regency, Shivaji Path, Opp. Nehru Maidan Main Gate, Dombivli (E), Thane - 421201.