Privacy Policy
Swanand Pathology
At Swanand Pathology (“Swanand”, “we”, “our”, “us”), we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Users who browse our Platform
- Users who book lab tests or health packages
- Users who book doctor or lab appointments
- Users who upload prescriptions or medical records
- Users who access test reports and health dashboards
2. Information We Collect
We collect information that is necessary to provide safe, accurate, and reliable healthcare services.
2.1 Personal Information
- Full name
- Date of birth
- Gender
- Mobile number
- Email address
- Residential address
2.2 Health & Medical Information (Sensitive Personal Data)
- Lab test bookings and reports
- Health package details
- Medical history provided by the user
- Prescriptions uploaded
- Doctor consultation records
- Sample collection details
⚠️ Health data is treated as sensitive personal data and processed with enhanced security and consent mechanisms.
2.3 Payment Information
- Payment method used (UPI, card, net banking, wallet)
- Transaction IDs and billing details
We do not store complete card or bank details. Payments are processed via secure third-party payment gateways.
2.4 Device & Technical Information
- IP address
- Device type and operating system
- App version
- Log files and crash reports
2.5 Location Information
- Location details for home sample collection or appointments
- Approximate location derived from IP address
2.6 Cookies & Analytics
We use cookies and similar technologies to maintain user sessions, improve platform performance, and understand usage patterns. You may manage cookies through your browser or app settings.
3. How We Use Your Information
- Booking and managing lab tests and health packages
- Collecting samples and generating diagnostic reports
- Sharing reports with doctors or labs at your request
- Managing appointments and reminders
- Processing payments and refunds
- Providing customer support
- Improving platform functionality and security
- Complying with legal and regulatory obligations
We do not use your health data for advertising without explicit consent.
4. Legal Basis for Processing
- User consent (especially for health data)
- Contractual necessity to deliver services
- Legal obligations under applicable Indian laws
- Legitimate interests such as fraud prevention and security
5. Sharing of Information
We do not sell your personal data.
5.1 Healthcare Partners
- Partner laboratories
- Doctors and healthcare professionals
5.2 Service Providers
- Payment gateways
- Cloud hosting providers
- SMS/email notification services
- Analytics providers
5.3 Legal & Regulatory Authorities
When required by law, court orders, or government authorities.
6. Data Retention Policy
| Data Type | Retention Period |
|---|---|
| Medical & diagnostic records | Up to 7 years or as required by law |
| Account & profile data | Until account deletion or inactivity |
| Payment records | As per tax and legal requirements |
| Logs & analytics | 90–180 days |
7. User Rights
- Access your personal data
- Correct inaccurate or incomplete information
- Download reports and records
- Request deletion of your account or data
- Withdraw consent (where applicable)
- Opt out of non-essential communications
8. Children’s Privacy
Our Platform is intended for users 18 years and above. We do not knowingly collect data from minors. Any such data will be deleted upon verification.
9. Data Security Measures
- HTTPS / SSL encryption
- Secure cloud infrastructure
- Access control and authentication
- Regular security audits
- Limited employee access
10. Data Breach Notification
In the event of a data breach, affected users will be notified and all legal obligations will be followed.
11. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked on our Platform.
12. Changes to This Privacy Policy
We may update this policy periodically. Continued use of the Platform constitutes acceptance of the revised policy.
13. Contact & Grievance Redressal
Grievance Officer / Data Protection Contact
Swanand Pathology
📧 Email: privacy@swanandpathology.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: Unit No. 1, 101/102, Parth Regency, Shivaji Path, Opp. Nehru Maidan Main Gate, Dombivli (E), Thane - 421201.
14. Consent Statement
By using the Swanand Pathology Platform, you consent to the collection and processing of your personal and health data and acknowledge that you have read and understood this Privacy Policy.